FAQ – Frequently asked Questions
Here you will find a brief overview of the most frequently asked questions about the services of the University Computer Centre. Your question is not included? Write to us at support@…The most relevant Information for Students
Digital Learning
- offered digital lectures
- participation on or creation of BigBlueButton video conferences
- share data and collaborate in the TUCcloud
- use learning platform OPAL
- VPN (Virtual Private Network) – secure connection to the campus network
- access via browser: Webmail mailbox, home directory (personal storage)
User Account
On the account activation website students can activate their account themselves. For this, they need the information sheet on account activation that was sent to them by the student service together with their enrolment documents. The terms of use only have to be agreed to digitally, a signature is no longer necessary.
The data and resources for your user account (e.g. the mailbox) are managed by the IdM Portal. In the event of changes (e.g. relocation), please adjust your personal data via the SB-Service. This ensures your availability in case of doubt.
You can change your password in the IdM Portal. You should do this whenever you feel someone might know it or if you have accidentally entered it in another place than intended.
Please, send a request with the matriculation number to our helpdesk.
Yes, we recommend the entry of a password precaution.
In your user account, you find a private settings link for that
You can reset your password in the IdM Portal as long as you entered a password precaution. In other cases, you'll have to come in person to the user service desk and present a photo document.
You see the current validity date of your user account in the IdM Portal. The date is adapted automatically, if you e. g. report back for next term.
Campus Network
The "eduroam" network is available to them at almost all German universities and many more worldwide. The configuration tool helps you to set up access.
For your dormitory internet connection, the Chemnitzer StudentenNetz (CSN) is responsible. You find the registration link directly on the website of the CSN.
Software
Yes, students can register for Office 365 Pro Plus and use the software for free.
The use requires a valid university login and is regularly checked. Currently, please write us an e-mail to support@…, if you want to use the service.
Every student gets an own e-mail address following the scheme firstname.lastname@sstudyyear.tu-chemnitz.de. Within your e-mail client (e.g. Thunderbird or Outlook) you can set the access for your e-mails yourself To have a fast look into your mailbox, you can use IMP-Webmail, which offers mailbox access via the web brwoser.
In IMP webmail, deleted mails do not disappear permamenty at first, but are displayed crossed out. How to delete them permanently, is described in our blog entry.
When leaving the university, all services are no longer accessible. In preparation you can leave an alternaive mail address in the POST-TUC service, which will be send together with an error document, if somebody tries to reach you by using ne no longer valid university address.
You may have accidentally set the address of the sender onto your exclusion list. Further information to this is described in a finden Sie in unserem blog entry for the OPAL example.
Printing
On the campus area, there are public Devices for Copying and Printing at several locations.
Printing jobs can be deleted by pressing the STOP button in the list of printers.
Computer pools → On the pool website you can inform about the current situation.
The University Computer Centre cares for 12 computer pools at the different campus locations. The occupation of the rooms can be viewed on the website. Please, also pay attention to the notes on the room doors, so that you do not disturb any lectures.
Your TUC-Card is your key to the computer pools. Near the door you find a card reader. Access is only allowd for persons with a valid TUC card.
You need your TUC username and password for that.
To start the real Windows, which is offered in some pools, restart ist necessary. In all pool rooms, there is also virtual Windows available, which can be reached via a corresponding icon.
Storage
At public university computers in the pool rooms or in the library, you have access to your home directory. In Linux or Unix systems you reach it directly after you logged in. Using Windows, you can reach it in drive H:\. From home, you can use the browser and visit the Web File Manager to acccess data in your your home directory. Detailed information is offered on our website.
The most relevant Information for TUC Staff
Mobile Work, Digital Teaching
- set up call forwarding (do not forget the „office zero“!), telephone conferences
- video conference service BigBlueButton
- share data and collaborate with the TUCcloud
- offer courses, teaching material, tests: learning platform OPAL and ONYX test suite
- VPN (Virtual Private Network) – secure connection to the campus network
- Zugriff per Browser: Webmail, Exchange-Postfach, project and home directories
- FAQ virtualisation of teaching
- teaching community: digitalisation of teaching at the Chemnitz University of Technology
User Account
Accounts are normally issued to new employees in person upon presentation of your identification document at the user service desk of the URZ. In the current situation, it is best to discuss the individual procedure by e-mail to support@….
For the period of parental leave/maternity leave or leave of absence your account rests. If a further use for this period is wished, it has to be requested by form and has to be confirmed by a superior.
Communication
Yes, this is possible with the Session Initiation Protocol (SIP). In our blog entry we describe, what to do.
Collaboration
To interact with partners in different locations, you can use create conferences by telephone, video or web. We support you in case of questions.
Lehre
Die Lehr- und Lernplattform OPAL der Bildungsportal Sachsen GmbH bietet Ihnen zahlreiche Möglichkeiten, um Kurse, Lerngruppen und Zugriffsberechtigungen zu verwalten, Aufgaben und Material bereitzustellen oder Bewertungen vorzunehmen. Am Universitätsrechenzentrum werden in regelmäßigen Abständen Schulungen zur Arbeit mit dem Werkzeug angeboten.
Speicher
In Ihrem Benutzerkonto im IdM-Portal haben Sie die Möglichkeit, bis zu 4GB selbst zu erhöhen. In begründeten Ausnahmefällen können Sie per Mail an support@… eine weitere Erhöhung beantragen.
In Ihrem Benutzerkonto im IdM-Portal haben Sie die Möglichkeit, bis zu 15 GB selbst zu erhöhen. Bitte sprechen Sie sich ggf. mit Ihren Kolleginnen und Kollegen ab, um den Grundbedarf für Speicherdienste Ihrer Struktureinheit nicht zu überschreiten.
Für Ihr Homeverzeichnis gibt es eine tägliche Datensicherung. Außerdem gibt es einen Backup-Dienst
URZ Briefly Explained
1. The User Account
All employees and students of the TU Chemnitz have a user account in which the most important digital resources are managed.
2. The OPAL Learning Platform (from BPS GmbH)
Courses can be provided and managed digitally in the central learning management system OPAL. The administration of participants and provision of various media is just as possible as test and examination scenarios.
3. Printing at the TU Chemnitz
Public multifunctional devices for printing, copying and scanning can be found at all campus locations. What requirements must be made in order to use them and how do they work? Mia has tried it out.
4. Access the campus network with VPN
The Virtual Private Network also enables secure external access to content that is only available on the campus network. The solution recommended by the URZ is eduVPN.
6. Videocampus Sachsen
Employees can make video and audio files available to the public or with restricted access via
the joint video platform of Saxon universities and colleges. Embedding in OPAL or on websites is also possible.
7. E-Mail
All employees and students at Chemnitz University of Technology receive their own e-mail address. The mailbox can be conveniently accessed via webmail in the browser, but can also be set up in any mail client.
8. Phishing
Unfortunately, there are often attempts to gain access to sensitive data of users of the Chemnitz University of Technology via fake emails and websites. There are a few signs to identify such fraud attempts. If you're in doubt, the URZ support team will be happy to help.
9. TUCcloud
With the in-house cloud, data at the TU Chemnitz can be shared both internally and externally as well as edited collaboratively.
11. Computer Pools
The URZ maintains 10 computer pools at the various campus locations. With a broad software portfolio, they are available free of charge for teaching purposes, but also for independent student work.
12. Multi-Factor-Authentication
For more security, an additional factor can be stored when logging in to the Chemnitz University of Technology Web Trust Centre. With an authenticator app the corresponding code is generated.
1. The User Account
All employees and students of the TU Chemnitz have a user account in which the most important digital resources are managed.
2. The OPAL Learning Platform (from BPS GmbH)
Courses can be provided and managed digitally in the central learning management system OPAL. The administration of participants and provision of various media is just as possible as test and examination scenarios.
3. Printing at the TU Chemnitz
Public multifunctional devices for printing, copying and scanning can be found at all campus locations. What requirements must be made in order to use them and how do they work? Mia has tried it out.
4. Access the campus network with VPN
The Virtual Private Network also enables secure external access to content that is only available on the campus network. The solution recommended by the URZ is eduVPN.
6. Videocampus Sachsen
Employees can make video and audio files available to the public or with restricted access via the joint video platform of Saxon universities and colleges. Embedding in OPAL or on websites is also possible.
7. E-Mail
All employees and students at Chemnitz University of Technology receive their own e-mail address. The mailbox can be conveniently accessed via webmail in the browser, but can also be set up in any mail client.
8. Phishing
Unfortunately, there are often attempts to gain access to sensitive data of users of the Chemnitz University of Technology via fake emails and websites. There are a few signs to identify such fraud attempts. If you're in doubt, the URZ support team will be happy to help.
9. TUCcloud
With the in-house cloud, data at the TU Chemnitz can be shared both internally and externally as well as edited collaboratively.
11. Computer Pools
The URZ maintains 10 computer pools at the various campus locations. With a broad software portfolio, they are available free of charge for teaching purposes, but also for independent student work.
12. Multi-Factor-Authentication
For more security, an additional factor can be stored when logging in to the Chemnitz University of Technology Web Trust Centre. With an authenticator app the corresponding code is generated.
